Frequently Asked Questions

1. ARE YOUR ALBUMS AND MERCH OFFICIAL?
YES, all products posted on our accounts are authentic and official.2. HOW TO ORDER?
Kindly fill out the order form. Invoice and payment details will be sent after you submit the form.3. WHEN IS THE ETA?
Estimated time of arrival is 4-5 weeks after the box has been shipped out from our KR address. Delays with international shipment may occur due to different reasons such as holidays, customs review, and/or pandemic restrictions. Please understand that this is beyond our control.4. WHAT ARE YOUR MODES OF PAYMENT?
We accept payments through:
• BDO
• Metrobank
• Gcash5. WHAT ARE YOUR PAYMENT TERMS?
All orders requires at least 50% down payment for reservation, and the remaining balance on or before the given deadline.6. HOW MUCH IS THE LOCAL SHIPPING FEE?
Local shipping fee varies depending on the size and weight of the item/s, as well as the delivery location. We will notify you of the rates once we have already packed your order/s.